Terms of service

The terms on which we provide research and diligence to clients, and on which participants take part. Where an engagement letter says something different, the engagement letter governs.

1. What we provide

Parallax provides commercial due diligence, market and thesis research, and voice-of-customer research to professional clients, together with the research activities that produce them — including interviews and surveys with participants who agree to take part.

Parallax is a trading name of Heatseeker Advisory LLC, VUNE0104, Compass Building, Al Hulaila, Ras Al Khaimah, United Arab Emirates (“we”, “us”, “our”).

2. Who these terms bind

They apply to anyone who uses this website. They apply to clients except where an engagement letter or contract says otherwise, and where it does, that document prevails. They apply to research participants alongside the specific terms given at the point of invitation.

3. The nature of the work

3.1 Not advice of a regulated kind

Our work is commercial research and analysis. It is not investment advice, not a recommendation to buy, sell or hold any asset, and not legal, tax, accounting or regulatory advice. It does not create a fiduciary relationship. Investment decisions are the client’s alone.

3.2 Evidence, and its limits

We state the basis and the limits of what we find, and we do not present a finding as more certain than its evidence allows. Within that discipline, research on markets is inherently uncertain: it relies in part on what people tell us and on records kept by others, and we do not warrant that every underlying statement is accurate or that a market will behave as the evidence suggests.

3.3 Scope is bounded and stated

What an engagement covers, and what it deliberately does not, is written down before it begins. Work outside that boundary is not implied by the engagement.

4. Client obligations

Clients agree to give accurate instructions and background; to use deliverables for their own internal decision-making; not to present our work as their own to third parties, or to redistribute, resell or publish it, without our written consent; and not to use our work or our name in a way that implies a recommendation we have not given.

5. Participant obligations

Participants agree to speak only from their own experience; not to disclose confidential, proprietary or non-public information, or anything their employer, client agreements or professional obligations prevent them from disclosing; not to disclose inside information about a listed company; and to tell us where a question approaches any of that so we can move on.

Participation is voluntary. There is no minimum commitment, declining costs nothing, and any interview can be stopped at any point.

6. Conduct and compliance

We design our instruments to avoid eliciting confidential or inside information, and we stop a line of questioning that approaches it. We do not ask participants in regulated professions about the clients they serve. We may decline or terminate any engagement or participation that in our judgement creates legal, regulatory or ethical risk, and we do not owe an explanation beyond that.

7. Independence and conflicts

On live-deal work we act for one client per process, and that commitment is given in writing in the engagement documents. Research not tied to a live deal may be sold to more than one client; where it is, we disclose that before the client commits.

The content of what we deliver does not depend on whether a transaction proceeds. We do not accept instructions to reach a particular conclusion, and an engagement is not contingent on any outcome.

8. Fees

Client fees are fixed per engagement and set out in the engagement documents, together with payment terms. Participant compensation is agreed before a conversation takes place; payment follows a review of the completed interview, and we may withhold it where an interview was not completed in good faith.

9. Intellectual property

Ours. Our methods, instruments, coding frames, data adapters, templates, software, branding and the contents of this website remain ours.

Yours, on payment. On payment in full, a client receives a non-exclusive, perpetual right to use the deliverable for its own internal business purposes, including with its own advisers and investors under confidentiality. Resale, redistribution and publication need our written consent.

Participants. A participant grants us the right to use their responses in the study they were collected for, and to use anonymised and aggregated derivatives of them afterwards. Nothing in this permits us to identify a participant to a client without their specific agreement.

10. Confidentiality

What a client tells us, and what we find for that client, is confidential to them and is not reused for anyone else. What remains ours is our own method and our own evidence base — the sources we have built, the participants who have agreed to speak to us again, and generalised knowledge of a market that is not derived from client information.

Clients agree to keep confidential the material we provide, and participants agree to keep confidential the fact and content of a study where they have been asked to.

11. Data protection

Personal data is handled as set out in the privacy policy, which forms part of these terms.

12. Limitation of liability

To the maximum extent the law permits, we are not liable for indirect, incidental or consequential loss, for loss of profit, business, goodwill or opportunity, or for a decision taken on the basis of our work. Our total liability arising out of or in connection with an engagement is limited to the fees paid for it.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or fraudulent misrepresentation.

13. Indemnity

You agree to indemnify us against claims arising from your breach of these terms, your misuse of our work, or your breach of applicable law — including, for a participant, the disclosure of information they were not free to disclose.

14. Termination

We may suspend or end access to this website, an engagement or participation where these terms are breached or where continuing would create legal or compliance risk. The consequences of ending an engagement early are governed by its own documents. You may stop using this website, or leave the participant list, at any time.

15. Changes

We may revise these terms. The version in force is the one on this page. A change does not alter the terms of an engagement already agreed.

16. Governing law and disputes

These terms are governed by the laws of the United Arab Emirates, except where the law of your own country gives you rights that cannot be displaced by agreement. Disputes are to be raised with us first and pursued in good faith; where that fails, they are subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

17. Contact

Parallax, operated by Heatseeker Advisory LLC, VUNE0104, Compass Building, Al Hulaila, Ras Al Khaimah, United Arab Emirates.
contact@parallaxintel.ai